The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. The FFT asks if people would recommend the services they have used and offers a range of responses. It also provides a free text section so that patients can make detailed comments about specific areas of the service they have used.
FFT does not provide results that can be used to directly compare practices because the flexibilities in collection methodologies and variations in populations in different areas mean that it will not be possible to compare like with like. There are other mechanisms for that, such as the National GP Patient Survey and ratings and comments on each practice’s page on NHS Choices.
Practices must publish their own results locally and NHS England will publish the results every month. The results will also be published on the NHS Choices website.
The most up-to-date results of the FFT survey for the Rookery can be found by clicking here for the latest comments or clicking here for the latest comments
The Rookery's 2015 FFT results are available here
The Rookery's 2016 FFT data results are available here and comments are available here
The Rookery's 2017 FFT data results are available here and comments are available here
The Rookery's 2018 FFT data results are available here and comments are available here
IF YOU WOULD LIKE TO SUBMIT YOUR OWN ONLINE FEEDBACK PLEASE CLICK ON THE LINK BELOW:
Submit feedback via the website now
For further information on the Friends and Family Test please visit the NHS England website