Comments and Suggestions Form

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.


Should you wish to make a complaint you are encouraged to try and resolve it straightaway with the individual involved. Where you are not able to resolve your issue in this way and wish to make a formal complaint you should do so, preferably in writing, as soon as possible after the event. If you wish to take this course of action please write to please write to: Scott Burley, Practice Manager, Rookery Medical Centre, Newmarket CB8 8NW or email

We are also able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can also provide this in your own format providing this covers all the necessary aspects for authorisation i.e. the name and address of the person you are complaining on behalf of and signed consent that they authorise you to act on their behalf.

If you wish to make an informal comment about the service provided at the Practice please email
What kind of comment would you like to send? Remember this form is not for medical matters.
What would you like to say?

Your contact details
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About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

Your IP address () will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.